Privacy Policy

1. Legal Basis and Governing Law

This Policy is governed by applicable laws and regulations, including but not limited to:

• The Information Technology Act, 2000 and associated Rules (India)
• General Data Protection Regulation (GDPR) (where applicable)
• California Consumer Privacy Act (CCPA) (where applicable)

This Policy applies to data collected through the Services and does not apply to third-party websites, services, or offline interactions.

2. Categories of Information We Collect

We collect:

• Personal identifiers: Name, phone number, email address
• Business details: Company name, GST, PAN, incorporation date, turnover, billing details, registered address, service centre details, bank account details
• Device & activity data: IP address, browser info, OS, location, engagement patterns
• Communication records: Call recordings, chat transcripts, emails
• Transaction & platform activity data: Subscription history, file/document uploads
• Public interactions: feedback, testimonials
• Third-party data: Collected via integrations, social logins, or partners

3. How We Collect Your Information

We collect information:

• Directly when you register, submit forms, chat, email, call, or interact on the website or use our platform for tender bid preparation
• Automatically via cookies, tracking pixels, web beacons, or other analytics tools
• From third-party integrations and public databases

4. Purpose of Data Collection and Use

Your information is used to:

• Provide, operate, maintain, and improve the Services
• Personalize your experience and deliver relevant features
• Manage your account, preferences, and platform configurations
• Process payments, issue invoices, and administer subscriptions
• Detect and prevent fraud or illegal activity
• Preserve platform security and ensure system integrity
• Send transactional, product-related, operational, and promotional communications
• Comply with legal and regulatory obligations
• Perform internal analytics and business reporting

All commercial terms, including pricing, QB token usage, trial access, refunds, and payment conditions, are governed exclusively by the QuickBid Terms of Service and related commercial policies, which are incorporated herein by reference.

We do not sell your personal data to advertisers or external marketers.

5. AI Processing, Accuracy and Human Review Disclaimer

QuickBid utilizes advanced artificial intelligence and machine learning technologies to analyze data and provide insights. While we strive for accuracy, AI-generated content may utilize probabilistic models and should be reviewed by human experts for critical decision-making. Users acknowledge that AI outputs are suggestions and not professional advice.

6. Data Sharing and Disclosure

We may share your data:

• With verified vendors like payment processors and technology partners
• With affiliates and group companies under confidentiality
• With regulatory or legal authorities under lawful requests
• During business transfers or reorganisations (with safeguards)

7. Data Retention

We retain your information:

• For as long as your account remains active
• As necessary to provide the Services
• As required for legal, tax, auditing, or compliance purposes

After account closure, personal and business data may be retained for a period mandated by applicable law or contractual obligations unless otherwise requested for deletion and feasible under legal terms.

Retention or deletion of data does not affect the non-refundability of any fees or QB tokens purchased, which is governed solely by the Terms of Service.

8. Cookies and Similar Technologies

We use session and persistent cookies to:

• Enhance user experience
• Track user behaviour and preferences
• Deliver customised content and ads

You can disable cookies through your browser settings, but doing so may affect platform functionality.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct, update, or delete inaccurate or incomplete information
• Object to or restrict certain data processing
• Withdraw consent where processing is based solely on that consent
• Request data portability in a structured, machine-readable format

Withdrawal of consent or deletion of data may limit or terminate access to the Services and does not create any right to refunds, credits, or compensation of any kind.

10. Data Security

We employ:

• 128-bit SSL encryption
• AES-256 encryption (end-to-end)
• Secure AWS or ISO 27001-compliant servers
• Role-based access and audit trails

In case of any security breach, we will promptly notify affected users and take mitigation measures. However, users acknowledge the inherent risks in online data transmission.

11. Children and Age Restrictions

Our Services are intended for a general audience and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

12. Compelled Disclosure

QuickBid commits to maintaining strict confidentiality of user data. We do not disclose confidential or sensitive information unless:

• Required by law
• Authorised by the user
• Necessary for service delivery under confidentiality agreements

13. Updates to this Policy

QuickBid reserves the absolute right to modify, amend, or update this Policy at any time to reflect legal, regulatory, operational, or business changes.

• Updates shall be effective immediately upon publication on the QuickBid platform or website.
• QuickBid is not obligated to provide individual or prior notice of such updates.
• It is the user’s responsibility to periodically review this Policy.

Continued access to, registration with, or use of the Services after any update constitutes deemed acceptance and renders the revised Policy binding on all users, including free, trial, and paid users, across all geographical locations, to the maximum extent permitted by law.

14. Grievance Officer / Contact Information

15. Legal Provisions

Severability: If any provision of this Policy is held unenforceable or invalid, the remaining provisions remain in full force.

No Waiver: Failure to enforce any provision shall not constitute a waiver of future enforcement of that or any other provision.